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Wednesday, December 31, 2008

Email Marketing Trends

Every business using email marketing is trying to improve the relevance of using the media for managing the returns on the investment made towards email campaigns. Email marketing itself is finding its relevance by more targeted communications, moving away from email blasts.

The key trends are:

1. Targeting: Email list segmentation is increasingly being used as the best practice to improve the relevance and targeting of selected customers. The businesses are making a conscious effort to capture increase demographics and purchase behavior information of customers to create multiple, highly customized lists.

2. Personalization: Businesses have understood the value of personalizing their email marketing communications, using salutations, first and last names and personalizing the messages using the stored demographic and purchase behavior attributes of the individual.

3. Deliverability: Deliverability concerns persist among businesses of all sizes. Leading Email Service Providers continued to address the deliverability of the email communications of the businesses, by including automated CAN SPAM compliance checks, dedicated deliverability personnel, relationships with third party deliverability services such as Return Path, employing Dynamic Message Transfer Agents (MTAs) and working with ISPs closely to integrate authentication mechanisms.

In addition, the email marketing service providers worked with businesses in supporting and advancing email marketing best practices, by maintaining clean lists and improving email relevance with better targeting and personalization tactics.

4. Email Automation: Businesses are looking for designing, creating and conducting automated trigger email campaigns. Leading email service providers are providing life cycle based event and time based triggered email communication to consumers. This will greatly enhance the experience of the consumers through relevance and timing.

5. Integrated Campaigns: The rise of SEO, SEM, Mobile, Social Media and Social Networking have made business to look for closer integration with email marketing campaigns with SEO, SEM, Mobile and Social media tactics. With businesses adopting CRM and lead generation systems, email marketing is getting integrated into these systems for better targeting and personalization of email communications.

6. Hygiene Lists: Lingering concerns about deliverability will make businesses to scrub their email lists and subscriber data. Economic pressures for improving performance across all marketing channels will contribute to this trend, in addition to the need for clean when integrating email marketing with CRM and lead generation systems.

Aghreni Technologies is a customer centric, ROI driven provider of integrated email and mobile marketing solutions and services to indian businesses.

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